Returns and refunds

1. In summary

You have 14 days from receiving your order to tell us you want to return it. You do not have to give a reason.

Return postage is yours. If the item arrived damaged, defective or wrong, everything is ours and none of this section applies — go to section 5.

To start either, write to notyetimposter@gmail.com with your order number.

2. Consumers in the EU, EEA and UK: your right of withdrawal

If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days without giving any reason. This section explains how it works. It is in addition to, and does not affect, your rights if something is wrong with the goods.

The 14 days run from the day on which you, or someone you have named other than the carrier, takes physical possession of the goods. Where an order arrives in more than one parcel, from the day the last parcel arrives.

To withdraw, send us an unequivocal statement to that effect at notyetimposter@gmail.com before the 14 days are up. You may use the model form in section 4, but you do not have to, and any clear statement will do.

You must then send the goods back without undue delay and in any event within 14 days of telling us. Sending them within that period is enough; they do not have to have arrived.

You bear the direct cost of returning the goods.

You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. In plain terms: unrolling a poster and looking at it is fine; framing it, mounting it, cutting it or hanging it with tape is not.

3. What we refund, and when

We refund all payments received from you, including the standard cost of the original delivery, without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw.

If you chose a delivery method more expensive than the cheapest standard delivery we offer, we refund the cheapest standard cost and not the difference.

We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever happens first.

The refund is made using the same means of payment you used, unless you expressly agree otherwise. It costs you nothing.

4. Model withdrawal form

You may copy this, fill it in and send it to us, but you are not obliged to use it.

To imposter., notyetimposter@gmail.com:

I hereby give notice that I withdraw from my contract of sale of the following goods: ____________________

Ordered on: ____________ Order number: ____________ Received on: ____________

Name of consumer: ____________________

Address of consumer: ____________________

Date: ____________ (Signature, only if this form is notified on paper.)

5. If it arrives damaged, defective or wrong

Then it is not a return, and none of the costs are yours.

Write to notyetimposter@gmail.com with your order number, a photograph of the item and a photograph of the tube or box it arrived in. The packaging matters: for transit damage the carrier requires it, and without it a claim can be refused.

Where the claim is made out, we send a replacement at our cost, or refund you in full including the original delivery charge, as you prefer.

This does not shorten or replace your statutory rights in respect of goods that do not conform to the contract, which are described in section 9 of the Terms of sale and last two years from delivery for consumers in the EU and EEA.

6. If it never arrives

Tracking sometimes says delivered before a parcel is actually in anybody's hands, so give it a further working day and check with anyone else at the address.

After that, write to notyetimposter@gmail.com with your order number and we will open a claim with the carrier. Where a parcel is confirmed lost we replace it or refund you in full, as you prefer. You pay nothing.

7. Buyers outside the EU, EEA and UK

The statutory right of withdrawal described in section 2 is a right under European law and does not apply to you. We give you the same 14 days anyway, on the same terms and with the same refund, as a matter of contract rather than of statute.

Sections 5 and 6 apply to you in full: an item that arrives damaged, defective, wrong or not at all is our problem wherever you live.

Where duties or import taxes were charged on delivery, those were charged by your own customs authority and not by us. We cannot refund them. Some countries allow you to reclaim them directly when goods are returned or refused.

8. Address for returns

Do not send anything back before writing to us. Posters are printed at the facility nearest to you and the return address depends on where yours was made; a parcel sent to the wrong country at your own expense helps nobody.

Write to notyetimposter@gmail.com first and we will give you the address to use.